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Student Business Services

Frequently Asked Questions

What steps do I take if my Higher One card/package was thrown away or destroyed?

Please contact either Crystal Timmerman or Jennifer Snyder and a new card will be ordered and sent to your attention.  To log into the secured Higher One site and select your refund method, you must have the 16 digits from the card. 

I received an email from Higher One stating that my card was on the way, but I still have not received it, what should I do?

Please contact either Crystal Timmerman or Jennifer Snyder and we will determine the estimated date for delivery from Higher One.  If your estimated delivery date has passed, we will report the card lost and reissue you a new card. 

I received the Higher One card and I do not want my refunds on the card.  I prefer to select direct deposit to my existing bank account. What do I do now?

You will need to go to Higher One’s secure site https://ttuhscrefundcard.higheroneaccount.com/ and enter the 16 digit number on your card.  After logging into the site and activating the card, your next step will be to select your refund method.  You will choose Electronic Transfer (ACH) by selecting the ‘I’m not sure, show me all choices.’ Next you will select ACH Transfer (to other bank). Please note, you must print, sign and mail in the New ACH Form for the direct deposit method to be completed. 

What refund method should I choose?

We understand that each student may select a different refund preference that is best suited to their own unique situations or needs.  Based on feedback received by our office in prior semesters, we believe most of our students will choose to have the funds directly deposited into an account of their choice.  With the new process in place, as a student that chooses direct deposit into your existing bank account, you will save time on receiving your funds by eliminating time waiting for the check to arrive in the mail and/or your bank to clear to funds and make them available for your use.  As of January 20, 2009, 79% of refunds processed to TTUHSC students through Higher One have been direct deposit/ACH into their existing bank account.   

Is there a fee for having the funds directly deposited into my account?

No. There is no charge for receiving your refund in this way, although it can take up to 3 business days longer to receive a refund, as compared to the Easy Refund preference. To receive your refund by ACH transfer, you will need to have this option selected, and will also have to complete, print and mail in a paper ACH form. Higher One will send you an email confirmation when they receive your form to notify you that it has been entered into their system.

I am concerned about the fees associated with using the Higher One card.  Where can I go to learn more about these fees?

You may visit https://ttuhscrefundcard.higheroneaccount.com/ and review the fee schedule which is located under the Customer Service tab.  The only way to incur no fees using the OneAccount (card) option is to use the CREDIT option, not the DEBIT option when making purhases a merchants.  There are fees for using the OneAccount (card) for pin transactions, transferring funds to and from other bank accounts, withdrawing funds from a non-Higher One ATM machine,etc.  Please review the fee schedule referred to above very carefully before choosing the OneAccount (card) as your refund preference.

There are NO fees associated with setting your refund method preference as a direct deposit/ACH to your existing bank account. 

Who is Higher One and how do we know it is a secure company?

Higher One was established in 2000 to assist universities and students with refunds.  Their refunding solution is beneficial to school administrators as well as students to receive refunds faster as well as offer more choice in how to receive their money and save time.  Higher One manages refunds for over 210 different universities across the United States.    Texas Tech University System has thoroughly investigated and reviewed Higher One processes and is confident this is the best partnership for our students.

When does this new refund process begin?

Beginning Spring 2009, all student refunds will be disbursed by HigherOne.  
You must activate your refund preference with Higher One to receive your student refunds.

Contact Student Business Services at: (806)743-1880 ext. 238 or 239 or email to: Kimberlee.B.Bass@ttuhsc.edu or Jennifer.Snyder@ttuhsc.edu