Credit Cards FAQs

Who do I contact to set up a Merchant ID (MID)?

Who do I contact for eCommerce setups?

Who do I contact for terminal/POS setups?

How does Accounting know which FOP to charge credit card fees to?

Do I need a dedicated phone line when using a terminal?

What do I do when I receive a "COMM ERROR" when trying to settle?

What do I do if I receive a chargeback?

Why does the merchant ID on my cc receipt not match my departmental assigned Merchant ID

What do I do when a credit card transaction gets approved for a partial amount, leaving a residual to be collected?

Can we use other mobile solutions (i.e.-Square, Squareup, QuickBooks payment, etc.)?

Who do I contact to set up a Merchant ID (MID)?

Please see the Credit Card Contacts page.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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Who do I contact for eCommerce setups?

Please see the Merchant ID Setup page.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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Who do I contact for terminal/POS setups?

Please see the Merchant ID Setup page.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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How does Accounting know which FOP to charge credit card fees to?

Part of the Merchant ID setup, requires the department to provide a FOP to assess credit fees to. If a department needs to change the assigned FOP, please contact Accounting Services.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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Do I need a dedicated phone line when using a terminal?

Yes, a dedicated phone line is needed for credit card terminals.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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What do I do when I receive a "COMM ERROR" when trying to settle?

  • Ensure you have a dedicated phone line tied to your terminal. This is a common error that occurs when the credit card terminal is sharing a phone line with another device (i.e. - fax machine or phone), and the line is busy due to a non-credit card related transmission.
  • If you have a dedicated phone line, call Global Payments 2nd Level Support Help Desk at 1-800-462-6612, for assistance.
  • If Global Payment's 2nd Level Support Help Desk is unable to resolve the issue, please contact Accounting Services. Please be sure to include scanned copies of the credit card receipts/error report to speed up the research/resolution process.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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What do I do if I receive a chargeback?

Global Payments sends a notification requesting documentation when a transaction is disputed (fraud, late presentment, etc.). Departments need to fax specified documentation to Global Payments (fax number provided in the notification) by the requested date, for review. If Global Payments sends a Rebuttal Notification, they are denying the charge and will debit the TTUHSC bank account for the charge.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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Why does the merchant ID on my cc receipt not match my departmental assigned Merchant ID?

Beginning in 2015, Global Payments began assigning random Merchant IDs (MIDs) on the credit card receipt, as a fraud deterrent.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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What do I do when a credit card transaction gets approved for a partial amount, leaving a residual to be collected?

This situation normally arises when the terminal is presented with a "prepaid credit card" and only a partial amount of the transaction is covered. The terminal will display "pending total, accept or cancel". If you accept, the terminal prints a receipt for the amount approved and the merchant must collect the remaining balance in another form of payment. If the merchant selects cancel, the terminal will reject the transaction and the department will need collect another form of payment for the full amount.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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Can we use other mobile solutions (i.e. - Square, Squareup, QuickBooks payment, etc.)?

At this time, TTUHSC Information Technology does not allow the use of mobile solutions because of security concerns and because these options do not integrate with TouchNet.

Currently, the best solution offered is to use an IPad and setup an SSL enabled payment card web site that would be accessed via the devices web browser assuming the devices is connected through wireless or 4G. If this is an option you want to explore, you will need to complete an eCommerce service request form and work with IT's Programming Applications and Web Services group to develop the site.

Questions?
Email Accounting Services at hscacc@ttuhsc.edu.

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